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After days of glitches and long waits frustrated fans trying to buy Taylor Swift tickets during presale windows, Ticketmaster on Thursday said they were canceling tomorrow’s slated public sale.

“Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow’s public on-sale for Taylor Swift | The Eras Tour has been canceled,” the ticketing broker tweeted.

It was not immediately clear whether that sale would be rescheduled, or how many unsold tickets remained. Ticketmaster did not immediately respond to an AFP request for clarification.

“I have absolutely NO idea what to do now,” said 23-year-old fan Cody Rhodes, whose cousin had a presale code earlier this week—but after waiting five hours, had been booted out of the queue. 

“Ticketmaster’s statement was so vague. They said canceled, not postponed, so now I wonder if there are any tickets left for them to sell,” the 23-year-old told AFP. 

He doubted his ability to afford resale tickets which can soar into the thousands of dollars, but said he’d likely try.

“It just really sucks that Ticketmaster handled this situation so poorly,” Rhodes said.

In a blog post, the company said that on November 15 over 2 million tickets were sold for Swift’s string of shows set to kick off in March—the most tickets ever sold for an artist in one day.

More than 3.5 million people pre-registered as “verified fans,” a system intended to keep out bots, and some 1.5 million people were then given presale codes to purchase tickets.

But Ticketmaster nevertheless cited a “staggering number of bot attacks” along with fans without codes trying to purchase tickets—meaning their site experienced 3.5 billion system requests, they said, four times the company’s previous peak.

“Even when a high demand on sale goes flawlessly from a tech perspective, many fans are left empty handed,” Ticketmaster said. 

“Based on the volume of traffic to our site, Taylor would need to perform over 900 stadium shows (almost 20x the number of shows she is doing)…that’s a stadium show every single night for the next 2.5 years.” (AFP) 

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